Overview
What is the Release of Information?
The Release of Information (ROI) process is a crucial step for authorizing data of Advisors. To grant access to accounts information for BridgeFT, each Advisor should submit an ROI request to their custodians. This process is not standardized and can take several days.
There are different ways for submitting ROI requests, commonly used by custodians:
- Submitting requests through custodians' Client Portals using Advisors' login credentials;
- Filling out a designated PDF file and signing it via DocuSign;
- Sending text requests to custodians via email.
In this and linked documents, we provide thorough instructions about the ROI process specified for each of the custodians supported at BridgeFT.
Please note that without completing the ROI process, BridgeFT will not be able to provide your data via our platform. So, please take a moment to familiarize yourself with the custodians' requirements for the release of information process.
BridgeFT's Integrated Data Providers and Their ROI Processes
Below is a brief summary of the data authorization request (ROI) processes, timelines, and communication methods for RIA custodians, back-office providers, and other primary data sources offered by BridgeFT. For detailed step-by-step guides for each of the custodians, please refer to the link in the last column.
| Custodian ID | Custodian Name | Average Processing Time* | Request Method | ROI Guide |
|---|---|---|---|---|
| APX | Apex Fintech Solutions | 3-6 business days | Apex Service Center Portal | Apex Data Feed Authorization |
| DST | DST Systems | 7-10 business days | DST FANmail Portal | DST Data Feed Authorization |
| FPR | Fidelity 401k / 403b | 5-8 business days | Fidelity Integration Xchange Portal | Fidelity Data Feed Authorization |
| NFS | Fidelity Investments | 5-8 business days | Fidelity Integration Xchange Portal | Fidelity Data Feed Authorization |
| IBK | Interactive Brokers | 5-10 business days | IBK Data Feed Authorization | |
| PER | Pershing (inc. Shareholder Services Group) | 5-10 business days | Pershing / SSG Data Feed Authorization | |
| SWB | Charles Schwab | 5-8 business days | Schwab Client Portal | Schwab Data Feed Authorization |
| EGB | Eaglebrook Advisors | 5-10 business days | Eaglebrook Data Feed Authorization | |
| MLT | Millennium Trust | 5-10 business days | Millennium Trust Data Feed Authorization |
*Average Processing Time
All timelines are estimations and are subject to each Custodian’s processing time. If there are delays at the Custodian, those delays will affect BridgeFT as well. Please be advised that BridgeFT is not involved in the Custodian approval process for the Release of Information. Therefore, after submitting an ROI request, we recommend that you follow up with the Custodian to ensure it has been processed and authorized.
Disclaimer
We do not get notified about the Release of Information changes from the Custodians and they are subject to change at any time.
If you still have any questions or need additional information, you can connect with our Client Success Team at bridgeft.zendesk.com by opening a ticket anytime.
Updated 7 months ago